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Home > State > Executive > Dept of Consumer and Business Services > Agency Subdivisions

Dept of Consumer and Bus. Services: Agency Subdivisions

The Labor and Industries Building in Salem houses many of the subdivision offices of the Department of Consumer and Business Services. (Oregon State Archives Photo)

The Labor and Industries Building in Salem houses many of the subdivision offices of the Department of Consumer and Business Services. (Oregon State Archives Photo)

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Building Codes Division
Address: 1535 Edgewater St. NW, PO Box 14470, Salem 97309-0404
Phone: 503-378-4133
Fax: 503-378-2322
Web: www.bcd.oregon.gov
Contact: Mark Long, Administrator
Statutory Authority: ORS Chapters 446, 447, 455, 460, 479, 480, 693


Duties and Responsibilities: In 1973, the Oregon Legislature established a statewide uniform building code and created the Building Codes Division to administer it. Having a statewide building code helps ensure a minimum level of safety in all areas of the state and a uniform regulatory environment for businesses, the general public and contractors. The Building Codes Division adopts building codes with the advice of seven statutory boards. The division certifies inspectors and licenses trade professionals and establishes training and education requirements; provides code and rule interpretation and dispute resolution; enforces license, code, and permit requirements to prevent unsafe conditions; and conducts inspections where local entities do not. The division also streamlines building permit processes through ePermitting and other programs.

 

Board of Boiler Rules
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 480.535, 705.250


Duties and Responsibilities: Started in 1961, the Board of Boiler Rules formulates and adopts rules for the safe construction, installation, inspection, operation, maintenance, and repair of boilers and pressure vessels and reviews staff enforcement actions. The governor appoints the board’s 11 members to four-year terms, subject to Senate confirmation.

Building Codes Structures Board
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 455.132, 455.144, 705.250


Duties and Responsibilities: The Building Codes Structures Board, which dates back to 1973, assists the director of DCBS in administering the structural, prefabricated structures, and certain energy programs and the accessibility to persons with physical disabilities program. The governor appoints the board’s nine members to four-year terms, subject to Senate confirmation.

 

Construction Industry Energy Board
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 455.492, 705.250


Duties and Responsibilities: The Construction Industry Energy Board began in 2009. It may evaluate and approve or disapprove proposed state building code standards relating to the energy use and energy efficiency aspects of the electrical, structural, prefabricated structure, and low-rise residential specialty codes or any provision of ORS Chapter 447 regulating fixture installations or plumbing products. The proposed standards evaluated by the board may include standards regarding energy-conserving technology, construction methods, products and materials. The board forwards any proposed standards to the director of DCBS for adoption or rejection. The board has 11 members.

Electrical and Elevator Board
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 455.138, 455.144, 479.680, 705.250


Duties and Responsibilities: Dating to 1949, the Electrical and Elevator Board assists in determining where, and by whom, electrical installations are allowed to be performed and where electrical products are sold, ensuring that people making electrical installations are qualified and electrical installations and products meet minimum safety standards. The board assists in administering and enforcing the electrical safety law and providing for a statewide uniform method of calculating permit fees and standardized permit application forms. The board assists in providing minimum safety standards for the installation, alteration, repair and maintenance of elevators, ensures compliance with minimum safety standards, and provides for the administration and enforcement of the elevator safety law. The governor appoints the board’s 15 members, subject to Senate confirmation.

Mechanical Board
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 455.140, 705.250


Duties and Responsibilities: Started in 2004, the Mechanical Board assists in administering the state’s mechanical code for mechanical devices and equipment. The governor appoints the board’s 10 members, subject to Senate confirmation.

State Plumbing Board
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 693.115, 705.250


Duties and Responsibilities: Created in 1935 under the State Board of Health, the State Plumbing Board licenses individuals to engage in the business, trade or calling of a journeyman plumber. The board, by rule, establishes license, business, and supervising plumber registrations, examinations and continuing education fees. The governor appoints the board’s seven members, subject to Senate confirmation.

Residential and Manufactured Structures Board
Address: PO Box 14470, Salem 97309-0404
Phone: 503-378-2160
Web: www.bcd.oregon.gov/boards.html
Contact: Policy and Technical Services Section Manager
Statutory Authority: ORS 455.135, 705.250


Duties and Responsibilities: Created in 2004, the Residential and Manufactured Structures Board assists in administering the low-rise residential dwelling program. The governor appoints the board’s 11 members, subject to Senate confirmation.

 

Division of Finance and Corporate Securities
Address: 350 Winter St. NE, Salem 97301-3881; PO Box 14480, Salem 97309-0405
Phone: 503-378-4140
Fax: 503-947-7862
Email: dcbs.dfcsmail@state.or.us
Web: http://dfcs.oregon.gov
Contact: David Tatman, Administrator
Statutory Authority: ORS Chapters 59, 86A, 97, 446, 646A, 697, 705717, 723, 725, 725A, 726


Duties and Responsibilities: Regulation of financial institutions dates to 1907 when banks became subject to the State Banking Board. Securities-related regulation began a few years later in 1913, when the Corporation Department was created to license security brokers and regulate savings and loan associations. Today, the Division of Finance and Corporate Securities oversees both industries in Oregon. The division regulates Oregon’s state-chartered financial institutions, including banks, trust companies, savings and loan associations, and credit unions. It also regulates mortgage bankers, brokers and loan originators, and consumer finance companies (including payday and title loan). It regulates and registers public offerings of securities, and licenses securities broker-dealers, investment advisors and salespeople. The division also regulates debt management providers, check-cashing businesses, credit service organizations, money transmitters, pre-need funeral trusts and endowment cemeteries and administers the Oregon Identity Theft Protection Act. The division provides information to help consumers make informed decisions about financial transactions and recognize and avoid fraud and inappropriate products and services. The division also investigates consumer complaints relating to areas it regulates.

Insurance Division
Address: 350 Winter St. NE, Salem 97301-3883; PO Box 14480, Salem 97309-0405
Phone: 503-947-7980; Consumer Advocacy Unit: 503-947-7984
Fax: 503-378-4351
Email: dcbs.insmail@state.or.us
Web: http://www.oregon.gov/dcbs/insurance/Pages/index.aspx
Contact: Laura Cali, Commissioner
Statutory Authority: ORS Chapters 465, 646A, 731-735, 737, 742-743, 743A, 744, 746, 748, 750, 752


Duties and Responsibilities: Insurance regulation in Oregon began in 1887, when the Secretary of State was given ex officio powers as Insurance Commissioner. The Department of Insurance—which later became the Insurance Division—was created in 1909. The Insurance Division empowers and protects consumers through fair and efficient regulation while encouraging a financially stable, innovative and competitive marketplace. The division licenses insurance companies and producers (agents) doing business in Oregon, examines insurers for solvency and compliance with insurance law, and approves insurance products to be offered to the public. The division also reviews rates charged for some insurance products to protect Oregonians from excessive or unnecessary rate increases, provides information to help consumers make informed decisions about insurance, and investigates consumer complaints against insurance companies and producers (agents).


Oregon Occupational Safety and Health Division
Address: 350 Winter St. NE, Rm. 430, Salem 97301-3882; PO Box 14480, Salem 97309-0405
Phone: 503-378-3272 (Voice/TTY); Toll-free in Oregon only: 1-800-922-2689 (Voice/TTY)
Fax: 503-947-7461
Email: admin.web@state.or.us
Web: www.orosha.org
Contact: Michael Wood, Administrator
Statutory Authority: ORS Chapter 654


Duties and Responsibilities: The Oregon Occupational Safety and Health Division (Oregon OSHA) was created in 1973 to administer the Oregon Safe Employment Act. Under the act, Oregon OSHA is responsible for working with employers and their employees to reduce and prevent occupational injuries, illnesses, and fatalities and for enforcing Oregon occupational safety and health standards. Oregon OSHA is one of 27 occupational safety and health state plans approved and monitored by federal OSHA. The division inspects workplaces for occupational safety and health hazards, investigates complaints about safety and health issues on the job and investigates fatal accidents to determine if the Oregon Safe Employment Act has been violated. The division also provides technical, educational and consultative services to help employers and their employees implement and improve injury and illness prevention plans.

Workers’ Compensation Division
Address: 350 Winter St. NE, Salem 97301-3879; PO Box 14480, Salem 97309-0405
Phone: 503-947-7810
Fax: 503-947-7581
Email: workcomp.questions@state.or.us
Web: http://wcd.oregon.gov
Contact: John L. Shilts, Administrator
Statutory Authority: ORS Chapters 654, 656, 659A


Duties and Responsibilities: Oregon’s workers’ compensation system was created in 1913, with major reforms enacted in 1990 and 1995. The Workers’ Compensation Division administers and enforces Oregon’s Workers’ Compensation Law to ensure that employers provide coverage for their workers, provide treatment and benefits to help injured workers return to work as quickly as possible, and resolve disputes as quickly, fairly and with as little litigation as possible. The division facilitates injured workers’ early return-to-work through incentive programs funded through the Workers’ Benefit Fund; helps resolve medical, vocational, disability and other disputes; and provides consultation, training and technical services to people and businesses within the system.


Ombudsman for Injured Workers
Address: 350 Winter St. NE, Salem 97301-3878; PO Box 14480, Salem 97309-0405
Phone: 503-378-3351; Toll-free: 1-800-927-1271
Fax: 503-373-7639
Email: oiw.questions@state.or.us
Web:http://www.oregon.gov/DCBS/OIW/Pages/index.aspx
Contact: Jennifer Flood, Ombudsman
Statutory Authority: ORS 656.709


Duties and Responsibilities: The Oregon Legislature created the office of the Ombudsman for Injured Workers in 1987 to serve as an independent advocate for injured workers. The office was expanded as part of the major reforms to the workers’ compensation system in 1990. The office investigates and attempts to resolve workers’ compensation related complaints. In addition, the office provides information to injured workers to enable them to protect their rights and makes recommendations for improving ombudsman services and the workers’ compensation system.

Small Business Ombudsman for Workers’ Compensation
Address: 350 Winter St. NE, Salem 97301-3878; PO Box 14480, Salem 97309-0405
Phone: 503-378-4209
Fax: 503-373-7639
Email: david.waki@state.or.us
Web:http://www.oregon.gov/DCBS/SBO/Pages/index.aspx
Contact: David Waki, Ombudsman
Statutory Authority: ORS 656.709


Duties and Responsibilities: The Small Business Ombudsman for Workers’ Compensation was created as part of the 1990 workers’ compensation reforms to educate and advocate for small businesses. The ombudsman serves as a workers’ compensation resource center, assisting small businesses in the areas of insurance and claims processing. This includes the intervention, investigation and resolution of any workers’ compensation related issue. Additionally, the office provides education and information to employers, trade groups, agents and insurers on relevant workers’ compensation issues.

Workers’ Compensation Management - Labor Advisory Committee
Address: 350 Winter St. NE, Salem 97301-3878; PO Box 14480, Salem 97309-0405
Phone: 503-947-7866
Fax: 503-378-6444
Email: mlac@state.or.us
Web: http://www.oregon.gov/DCBS/MLAC/Pages/index.aspx
Contact: Theresa Van Winkle, Administrator
Statutory Authority: ORS 656.790


Duties and Responsibilities: The Oregon Legislature created the Workers’ Compensation Management-Labor Advisory Committee (MLAC) as part of the reform of the workers’ compensation system in 1990. Workers’ compensation issues are often adversarial, creating uncertainty for both workers and employers. MLAC provides an effective forum for business and labor to meet, explore and resolve issues involving the workers’ compensation system. MLAC is charged with reviewing and making recommendations on workers’ compensation issues to the director of DCBS and the Oregon Legislature. Members of the committee are appointed by the governor and subject to Senate confirmation. The committee consists of five management and five labor representatives, and the DCBS director, who serves as an ex officio member.

 

Other Entities

 

Senior Health Insurance Benefits Assistance
Address: 350 Winter St. NE, Suite 330, Salem 97301; PO Box 14480, Salem 97309-0405
Phone: 503-947-7979; Toll-free: 1-800-722-4134; TTY: 1-800-735-2900
Fax: 503-947-7092
Email: shiba.oregon@state.or.us
Web: www.oregon.gov/dcbs/insurance/SHIBA/Pages/shiba.aspx
Contact: Lisa Emerson


Duties and Responsibilities: : Oregon has been providing information to Medicare beneficiaries and their families since the late 1980s. The Senior Health Insurance Benefits Assistance (SHIBA) program officially began in 1992 under a grant from the federal government. Part of the Oregon Insurance Division, SHIBA uses trained staff and volunteers to help people with Medicare make health insurance decisions. Volunteers are available in most counties throughout Oregon to help beneficiaries and their family members understand Medicare benefits, choose a supplemental insurance policy and enroll in a prescription drug benefit. SHIBA counseling services are free of charge.

 

Workers’ Compensation Board
Address: 2601 25th St. SE, Suite 150, Salem 97302-1280
Phone: 503-378-3308
Fax: 503-373-1684
Web: www.wcb.oregon.gov
Contact: Holly Somers, Chair
Statutory Authority: ORS Chapter 656


Duties and Responsibilities: Oregon’s workers’ compensation system was created in 1913, and the duties of the board were established to resolve workers’ compensation disputes. The Workers’ Compensation Board became its own agency in 1965 and provides timely and impartial resolution of disputes arising under the Workers’ Compensation Law and the Oregon Safe Employment Act. The board is a five-member body appointed by the governor for four-year terms, subject to Senate confirmation. The board conducts contested case hearings and provides mediation for workers’ compensation matters as well as for Oregon Occupational Safety and Health Division (Oregon OSHA) citations and orders. The board is the appellate body that reviews administrative law judge workers’ compensation orders on appeal, exercises own motion jurisdiction and reviews Claim Disposition Agreements (Compromise and Release of workers’ benefits). In addition, the board hears appeals from Oregon Department of Justice decisions regarding applications for compensation under the Crime Victim Assistance Program, and resolves disputes between workers and workers’ compensation carriers arising from workers’ civil actions against allegedly liable third parties.

 

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