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Present Duties

The Office of the Long-Term Care Ombudsman is an independent state agency with a resident-centered mission to enhance the quality of life, improve the level of care, protect the individual rights and promote the dignity of each Oregon citizen housed in a nursing facility, adult foster care home, residential care facility or assisted living facility. Specifically, the office is charged with investigating and resolving complaints made by or on behalf of long-term care facility residents and monitoring the long-term care system. This objective is achieved by trained and certified volunteers who are a regular presence in long-term care facilities throughout the state.

 

Contact Information

Mailing Address: 3855 Wolverine St. NE, Suite 6, Salem 97305-1251
Telephone: 503-378-6533; Toll-free: 1-800-522-2602; TTY: 503-378-5847
Fax: 503-373-0852
General E-mail: LTCO.contact@state.or.us
Contact: Mary Jaeger, Director/State Long-Term Care Ombudsman
Administrative Rules Coordinator E-mail: Mary Ann Lebold
Records Officer E-mail: Mary Ann Lebold
Staff Directory from Oregon.gov
Location Map: by Yahoo! Maps

Legal and Legislative Information

Statutory Authority: ORS 441.100–441.153
Human Services Budget Analysis (pdf) - by Legislative Fiscal Office
Audit Reports - select agency from menu

Records, Publications and General Information

Agency History (pdf) - a detailed history of the agency
Records Retention Schedule (pdf) - a list of the public records kept at the agency
State Library Publications - a link to the Oregon State Library Catalog