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Home > State > Executive > Public Utility Commission

Public Utility Commission > Web site

Present Duties

The Public Utility Commission (PUC) is responsible for regulating rates and services offered by private Oregon electric and natural gas utilities, telecommunications companies and water companies. The commission’s actions are governed by state and federal laws and judicial decisions. The PUC consists of the following programs:

The Utility Program serves as the technical and analytical arm of the agency. Its professional staff analyzes all utility filings, helps build a factual record in contested case proceedings, investigates and recommends policy options, inspects utility facilities and undertakes many other activities needed for the commission to carry out its mission and serve ratepayers. The program is funded through a Utility Gross Operating Revenue Fee of up to 0.3 percent of gross operating revenues. The Utility Program also receives federal funds through the Pipeline Hazardous Material Safety Administration.

The Residential Service Protection Fund consists of four programs that provide adequate and affordable telephone service to Oregonians. These programs provide assistance to low-income Oregonians with a discount on monthly telephone service; Oregonians with disabilities that need adaptive telecommunications equipment to communicate effectively on the telephone; Oregonians with medical hardships who must have telephone access at all times; and Oregonians with hearing or speech disabilities who are provided the ability to place or receive calls through specially trained relay operators. The program is funded through a surcharge, currently $.07, which is assessed against each paying retail subscriber who has telephone or cellular service with access to the Oregon Telecommunications Relay Service.

The Policy and Administration Program consists of the three commissioners, the chief operating officer, Business Services, Commission Services, Consumer Services Section, Human Resources and Information Systems.

The Administrative Hearings Division conducts rulemaking and contested case hearings on issues concerning utility services. Hearings involve mergers and acquisitions, rate proposals and consumer complaints. The section also oversees records management, public records requests and agency compliance with the Administrative Procedures Act.


Agency Subdivisions

Information about this agency's divisions, offices, programs, etc.


Contact Information

Mailing Address: PO Box 1088, Salem 97308-1088

Physical Address: 201 High St SE, Suite 100, Salem 97301
Phone: 503-373-7394
Fax: 503-378-6163
General Email:
Contact: Michael Dougherty, Chief Operating Officer
Administrative Rules Coordinator Email: Diane Davis
Records Officer Email: Kathy Williams
Staff Directory from
Location Map: by Yahoo! Maps

Legal and Legislative Information

Statutory Authority: ORS Chapters 756, 757, 758, 759, 772
Budget Analysis (PDF) - by Legislative Fiscal Office
Audit Reports - select agency from menu

Records, Publications and General Information

Agency History (PDF) - a detailed history of the agency
Records Retention Schedule (PDF) - a list of the public records kept at the agency
State Archives Holdings - a select list of the agency's records available for research at the State Archives
State Library Publications - a link to the Oregon State Library Catalog